Customer Testimonials
Extremely good service, very polite, friendly and kind person. Tim knows everything, very knowledgeable and very helpful. Pleasant atmosphere with hard working employees!
My car was picked up at my home and taken to Haldiman for service. I received a phone call telling me what needed to be done and I accepted the proposal. The car was returned promptly. And in excellent condition. I recommend Holdeman as an outstanding dealer and service provider.
I recently purchased a Lexus ES at Haldeman Lexus of Princeton. It was an enjoyable experience working with Kimberly Jiras of the Sales Team. She was professional and knowledgeable without being pushy. The entire staff was welcoming and helpful. I highly recommend this dealership.
Received immediate response from the team, service advisor Tara was also helpful. She kept the loaner car ready
Been coming here for service and vehicles for 15 years. Always treated like a friend and VIP by Jean and her team.
Shopping for a car can usually feel overwhelming, but this dealership was a breath of fresh air. From start to finish, there was zero high-pressure sales tactic—just honest, straightforward, and helpful service. To top it off, the pricing was completely fair and transparent from the beginning. I couldn’t be happier with my purchase and would highly recommend them to anyone looking for a hassle-free car buying experience!
Michael was very attentive and provided us with excellent service. It was my first time buying a car in the U.S., and he made us feel confident and comfortable throughout the entire process. He made everything easy and straightforward.
Great service. I've been there customer for over 20 years. They take pride in the customer service
I had a recall on my car. It took about an hour not bad waiting. But I am not happy with the wash. My windows were dirty and there are spots all over my car. The inside was ok not great. Need to pay more attention for your customers. Thank you.
Jean is a wonderful service manager, very attentive and was very responsive to my inquiries.
Like the dealership. Always accommodating. However this time they didn’t call,text or email me that my car would have to stay overnight. Was not happy. Yes they offered me a loaner. But I could not come back the next day. In the end Jean handled everything well and all taken care of. And you have a satisfied customer.
Taking your car in for service is never a welcome chore, but the folks at Haldeman Lexus make the experience as pleasant and easy as possible. Not only do they perform good work, but they keep you regularly informed on a real-time basis, provide a comfortable and well-appointed waiting area, and are consistently helpful and friendly.
A very quick and easy appointment. I was able to make a last minute appointment and the dealership was able to accommodate me
Tim was great. He listened to my concerns and made sure they were all addressed. He is the epitome of customer service.
Great experience from start to finish. Very convenient to have a loaner vehicle for the day as well
From entry to pick up beyond expectation service. The car inspection feature found a nail in my tire which was able to be addressed at time of service.
We were looking online for a new or certified used Lexus and came upon haldeman Lexus, are saleswoman Kim was very professional and friendly, helped us get the RX 350 we were looking for..
Tim is the Best Service advisor ! He always makes sure my car is clean after they services my vehicle. I
We had a great experience with Haldeman Lexus. The team was timely, helpful and efficient in locating and delivering the vehicle of our choice.
The sale representative Kim was excellent couldn’t had a better person to get me through this to get this vehicle
Alissa took care of my needs very well. Service shop also did a good job.
Haldeman Lexus can only be described as a first class dealership. I would also like to acknowledge the professionalism of Chuck, Tim and Justin. Who made the process seamless.
Been going here for many years / clean - first class / good people - always good experience / no complaints
Good customer service, service was quick to schedule and was done in a very timely manner.
Great experience, excellent customer service! My last visit was exceptional with Sean Frowly. Thanks, Sean!
This is an excellent dealership and we have an excellent service representative Jean. I have used this dealership over 15 years and several cars.
Sean was very knowledgeable and pleasant to work with. The updates and video of the work being performed were interesting and informative.
Good service but, the time to service my car was too long with an appointment.
My salesman, Mike H., was friendly, patient, knowledgeable, and always responsive to my questions throughout the process. The sales and finance process was transparent and efficient, which made the entire purchase experience enjoyable and when it was finally time to take delivery, my GX looked absolutely fantastic as it rolled off the lot—clean, detailed, and ready to go. I appreciate the excellent customer service provided by Mike and the entire team at Haldeman Lexus of Princeton. I would gladly recommend them to anyone looking for a new Lexus.
The staff is always friendly and courteous, especially Jean! She’s the best!!!! My wait time is never too long and Hean keeps me informed
We really enjoyed buying a vehicles at your dealership. Navid was our salesman. He explained everything very carefully and the whole process was very smooth. I would recommend this dealership to my friends and family.
Both my wife (with her Lexus) and I enjoy working with Jean; she is professional, prepared, trustworthy and a clear communicator. She acts as a great interface between us as Customers and the rest of the Haldeman dealership; her explanations are understandable and logical, quite a challenge today with the technology equipped vehicles of today.
A pleasure to deal with everyone at Haldeman Lexus from sales to parts and especially service.
Jean is the best! Always makes sure everything goes smoothly. Never leaves you questioning the work being done. The professionalism of the service dept. is what led me to purchase my newest RX350h from Haldeman
Jean is an excellent Service Representative for Haldeman Lexus. She goes out of her way to take care of her customers. This is my second Lexus since 2008. Need I say more about the dealership and the Lexus automobile.
Great service and kind representatives every time I go for a service. Jean made my day with her kindness and transparency.
Aa always when we visit Haldeman Lexus, excellent customer service with Jean K and quality workmanship provided by Master Service Technicians.
Tim, outstanding in his service and follow up. Great for Lexus to have such qualified professionals who can address questions and provide timely answers!
Service advisor Tara is phenomenal. She’s knowledgeable and is extremely helpful. The technology specialist Jude was knowledgeable and helpful as well. I appreciate you both.
Jean is great to work with and Charlie does an excellent job working on my 2002 Lexus sc430.
follow-ups regarding existing issues like the rev issue i am facing is left to the owner to proactively bring up.. need follow-ups originating from dealership
I came in to have the oil changed I was there for over three hours due to an update of some recall I don’t understand why it took so much timr
From the first phone call to the completion of a great service, I would highly recommend Princeton Lexus Car dealership for your next visit.
Anant was very accommodating and took the time even though it was almost closing to work with us.
Pleasant buying experience. Professional and friendly, knowledgeable and helpful salesman (Navid), finance personnel, and assistants.
Very polite and concerned about my car and even washed the car thank you so much
Service good. Informed details of the job and fixed as needed. Waiting period reasonable, All be in all good works
Always great service and professional treatment from Haldeman Lexus. Jean is simply great, caring, informative and a real pleasure to work with.
Manish Vyas was easy to work with. Very courteous. No hard or devious sales tactics.
As always Tara Holloway provided outstanding Service. I received a friendly courteous welcome when arriving for my service. Had decided to wait and pass on a loaner this time as I had some things to tend to which the customer lounge provided the right setting for.
Zahid, my sales rep, was very knowledgeable and helpful. The buying process was handled efficiently. The dealership’s tech specialist gave a good overview of how to use the car and its features. Everyone was pleasant and went out of their way to assist us.
Working with Jean is always a great experience. She makes things easy, she's friendly, professional, and makes me feel like a valued client no matter what level of service I need.
The service was excellent, the people is friendly overall good service, will never buy a KIA again
I like them, easy to deal with them because they explained everything. I’m satisfied whatever they offered me.
Jean at Haldeman is a pleasure to work with! She makes everything easy. Everyone is professional and courteous.
Jean is always very helpful and keeps me informed. She always explains the recommendations provided.
Overall service was excellent. Jean was very helpful and kept me informed. She is great.
Very comfortable lounge area and stress free environment. Staff is great Jean is amazing. She understands customer immediate requirements and prioritize them.
I have been bringing my Lexie here for service (and sales ) for almost 20 years. Jean is my service person and is wonderful in every way !
The sraff is great. Jean who i deal with akways exceeds my expectatoons. Great product and get me in and out in a timely fashion.
The service takes too long and there is no estimate on how long it will take. The service is not bad but there should be a time estimate given on how long one can expect it to take. Also when I ask about past service done on my car, the advisor said that is a new system and old records have purged. Later, I said that is odd because typically data is not purged with a new system rollout. Then the advisor said that she does have access to the old system and she is looking it up.
The agents are very supportive and suggested the right approach for the repairs. Also, customer first approach.
Very flexible schedules Considerate loaner arrangements Thorough and prompt maintenance work Friendly reminder with additional or upcoming repair needs
Our family has purchased many vehicles from Haldeman of Princeton. We service all 2 of our vehicles, ES350 and RX350F exclusively with this Lexus dealer. We consider their service outstanding and pricing honest. We schedule our service with Jean Kathrada as our go person for scheduling and followup.
Thank you so much! I'm very pleased with your maintenance department. Your dealership always take good care of me, thank you.
Jean in the service department is fantastic. Her professionalism and overall pleasant attitude is a 15 out of 10. She is one of the key reasons why I continue to deal with Haldeman Lexus.
Sean was the worst service advisor I’ve dealt with. I specifically requested that my car not be washed and even left a sign inside the vehicle stating this.
When I picked up my car, Sean told me it wasn’t washed and claimed the car was only wet because they “washed underneath it.” That was completely false. My dash cam clearly shows the vehicle being taken through the car wash, which resulted in damage to my paint.
On top of that, my car wasn’t even brought up front. I had to walk all the way to the back ... Read More DealerRater - Mar 21, 2026
Tara was professional, it was early in the morning and she was in a great mood, made the process easy - thank you.
I live three minutes from Lexus of willow grove and drive out to Haldeman Lexus for the excellent service Jean and her team provide.
Service advisor Tara Holowell was very helpful and very knowledgeable in helping to resolve my issue. Chuck the service manager took the lead in resolving my issue. Great team work to the service department. Haldeman Lexus is the best. Thank you guys!
Good logistics support for long distance service. Prompt scheduling and quick s@me- day service. Service was thorough and expensive.
Clean, efficient, decent service prices. I will be back. Tara was a great help with setting up my service.
Haldeman Lexus of Princeton I have been dealing with for many years and have been very satisfied. They are very cordial and they know what they are doing. I would recommend this dealer to friends.
Kelvin Pitt and the entire team at Lexus Haldeman were very professional. They supported me to make the right decision by laying out all the options. Kelvin is a very customer oriented sales manager, who truly made this experience a great one.
This was my first time getting service done at the dealership. Jean was warm and extremely knowledgeable. She was also very helpful in my decision making regarding which services needed to be performed and when.
Professional and friendly service. The only reason for me to use Lexus service is my advisor, Tara
Felt like no one cared about my car, my oil maintenance wasn’t reset my mats weren’t cleaned at all. Paying 150 for an oil change and no one paid attention to detail is a terrible thing
Everything was good I was treated very well and I buy the car i am very happy for that I hope to see you in middle this week for remaining payment
He was very courteous and very helpful, treated me with a smile on his face .
Sales rep Michael Holinko was very helpful in finding the vehicle that matched my needs. His outstanding customer service kept me informed thru out the entire purchase process. The other staff were also great. The gentleman who explained more in-depth workings of the vehicle controls beyond Mike and, even down to Kelly who went into the financing paperwork. I would recommend giving Haldeman Lexus a chance.
Haldeman Lexus of Princeton is efficient and articulate at conveying what exactly you need done for your vehicle. They hands their business with customers with effortless class.
I had my car serviced and it was my first time having Jean as my service advisor and she went above and beyond to make sure that I was taken care of in a timely manner. And, Marc Kaufman is my guy, I always request that he does any work on my car, he’s the best!!
Haldeman always provides excellent service. Jean is their best service advisor. She always gives a thorough explanation of suggested repairs. She is very knowledgeable.
Tim was a great help and took care of all my concerns. I would highly recommend him.
Service was smooth without any issues. There was no delay and was done in time.
The maintenance was fine , only issue is they changed the settings of the high beam and the light inside which I was not happy
I always have wonderful service experience at this dealership! Tara is a great service advisor !
Great service! I’m happy to have my car back fast and the only thing I didn’t like was the loaner car smelled like dog and burned my nose but everything else was fine!
It was very professional. The people were also very courteous. I was treated very nicely.
Service manager, Jean, was very responsive to my needs and requests. She kept me updated on the progress and the technician even sent me a video of the service. Service arranged a pickup of my car with a loaner. No issues whatsoever’
Michael was so helpful and did not pressure me at all but informed me so I could make the right decision.
If I could give a zero here I would. Worst potential car purchasing experience of my life. I only was shopping there because my car was in the shop and I was given a loaner. I went in with Andy as the salesperson. He was not personable at all, didn't offer any beverage to us, was slow moving and turtle like, and didn't talk during any of the test drives. It was like he didn't need or want the sale; and no one was in there that day at all to purchase a car. And I was ... Read More DealerRater - Feb 5, 2026
I had a very positive experience at Haldeman Lexus of Princeton. I found the used truck I was looking for. Navid Aslami my sales consultant was very thorough and helpful with assisting me with my questions regarding my purchase of my new vehicle. He was a pleasure to work with!
Jean and waiting area was great, but service was a little slower than I'm used to with Toyota.
I had a great experience at the dealership, My car was checked out quickly. Tim answered all of my questions and was very friendly and professional. The waiting area was very comfortable.
Rather organized, methodic and having a friendly atmosphere. Trust the service here. Thank you very much
Sell man and financing is great person great place We are so happy thanks you
Jean was great and updated me on everything. No hassle drop off or pickup. Great service!
HLOP provides great customer service. They are efficient and transparent communicating updates. I especially appreciate the video updates that are sent to explain what was done during the service.
Excellent service; the entire team, the Service Advisor (Jean), the Tech (Noah), and the check-in / check-out staff were professional, friendly and efficient. My wife and I both work with Jean and have found her knowledgeable and trustworthy when addressing questions or if we need advice.
RE the video reports from the Service Techs; at first I was skeptical but now believe they are useful for both the Customer and the Dealership ;we look forward to other new communications methods. BTW…I am continually impressed by Haldeman’s communications whether emails, texts, videos, etc.; they are direct, concise and useful.
As ... Read More DealerRater - Jan 22, 2026